SMS Consent & Opt-In

How Legalbit collects consent to send transactional SMS, and how recipients can opt out.

Who receives SMS from Legalbit

Only authenticated, registered users of the Legalbit application receive SMS from us. Phone numbers are entered voluntarily by users inside their own account — either at sign-up, on their account profile page, or via a dashboard banner that explicitly invites them to add a phone number to receive notifications.

How users opt in

Consent is collected through a one-time-code verification flow:

The user enters their phone number into the Legalbit app. Consent language is shown directly under the phone field at sign-up: “By verifying, you agree to receive SMS notifications from Legalbit. Reply STOP to unsubscribe.”
We send a one-time verification code via SMS using Twilio Verify.
The user enters that code back into the application to complete verification. The code entry is the user’s explicit, recorded confirmation that they consent to receive SMS at that number.
We do not send notification SMS to any number that has not completed this verification step.

Dashboard banner prompting the user to enter a 6-digit verification code sent to their phone. — In-app verification step. The user enters the 6-digit code sent to their phone to complete opt-in.

Types of messages users receive

Verification codes — one-time codes a user requests during the opt-in flow above. Sample: “Your Legalbit verification code is: 123456. Don’t share this code with anyone; our employees will never ask for the code.”
User to user interaction commencement notification — sent when a user first connects with another user to their inquiry. Sample: “Legalbit: User X responded to your inquiry. Sign in to view: https://legalbit.ai”

We send transactional messages only. We do not send marketing or promotional SMS.

Message frequency

Frequency depends on the user’s own activity. Typical usage is fewer than five messages per user per month. Standard message and data rates may apply.

How to opt out

Notification SMS include the text Reply STOP to unsubscribe. Replying STOP from the recipient’s device immediately and permanently opts that number out of future SMS from Legalbit. Twilio enforces opt-outs at the carrier level; no further action is required from the user.

Users can also remove or change the phone number on their Legalbit account at any time from the account profile page in the application.

Privacy

Phone numbers are stored encrypted at rest using AES-256-GCM. We never sell or share phone numbers with third parties.

Contact

Questions about this consent policy can be sent to support@legalbit.ai.